Returns & Exchanges
If you are not satisfied with your purchase, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at hello@50svintagedame.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You must return the item within 7 days of having received the returns approval. Items sent back to us without first requesting a return will not be accepted.
Please make sure your item is in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
If your parcel was damaged or there are quality issues, please get in touch with our support team at hello@50svintagedame.com.
If you are returning products due to the size being too large, note that our shirts are 100% cotton and will shrink up to half a size after successive washes.
International returnsCustomers located outside Australia will be responsible for all costs associated with returns postage (including duties and International Customs taxes). Please ensure your parcel has a tracking number.
GiftcardsThere is no return on gift cards.
ExchangesOnce we have received your item, we will issue a store credit which can be entered at checkout when you purchase your replacement item.
Refunds
Refunds are only offered on full-priced items that are returned within 30 days of the item being received. The customer is required to pay the cost for tracked shipping unless the item has been confirmed as faulty. Once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@50svintagedame.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.